Diaspora Excel Travel Privacy Policy

Effective Date: July 4, 2025
At Diaspora Excel Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website diasporaexcel.com, use our services, or interact with us.
By using our website and services, you agree to the collection and use of information under this policy.

1. Information We Collect

We collect various types of information to provide and improve our travel services to you.
a. Personal Information You Provide Voluntarily
When you book a trip, request a quote, subscribe to our newsletter, or contact us, you may provide us with personal information, including but not limited to:

  • Contact Information: Name, email address, postal address, phone number.
  • Travel Details: Passport information, visa information, date of birth, nationality, dietary requirements, medical conditions relevant to travel, emergency contact details, travel preferences (e.g., seat preferences, accommodation types).
  • Payment Information: Credit card details (card number, expiry date, CVC) or other payment account information. This data is typically processed by secure third-party payment processors and we do not store sensitive payment card details on our servers.
  • Account Information: Username and password if you create an account with us.

b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. Please refer to our Cookie Settings for more details.

3. How We Share Your Information

We use the collected information for various purposes, including:

  • To Provide Services: To process your bookings, arrange travel services (flights, accommodation, tours, transfers), create itineraries, and manage your travel arrangements.
  • Communication: To send you booking confirmations, updates, and travel documents, and respond to your inquiries and requests.
  • Personalization: To tailor our services and offers to your interests and preferences.
  • Marketing: To send you promotional materials, newsletters, and special offers that may be of interest to you, where you have consented to receive such communications. You can opt out at any time.
  • Customer Support: To provide customer service and support, and to resolve any issues you may encounter.
  • Improvement of Services: To analyze usage patterns, monitor the effectiveness of our marketing, and improve our website, products, and services.
  • Security and Fraud Prevention: To protect against fraudulent or unauthorized transactions, and to ensure the security of our website and systems.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): Request the deletion of your personal information under certain circumstances.
  • Right to Restrict Processing: Request that we limit the way we use your personal information.
  • Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your personal information for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time when we rely on your consent to process your personal information.

To exercise any of these rights, please get in touch with us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. Please refer to our separate Cookie Settings page for detailed information on how we use cookies and how you can manage your preferences.

7. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Diaspora Excel Travel
Email: info@diasporaexcel.com
Phone: +254 722 839 360 / +254 732 703 137